01-05-2021

Silverlight Plug In Mac



Because Microsoft will be discontinuing support for Silverlight, the Silverlight version of Navigator Web is being phased out. All CTI Navigator users should use Web II(HTML version) unless there is a specific need to temporarily use Navigator Web Silverlight (such as to import and convert Matchmakers from Desktop Navigator into Navigator Web format). However, until Microsoft stops Silverlight services, Navigator Web Silverlight will continue to run.

The Silverlight plug-in used to be available for all major browsers. Microsoft Currently, the only major browser that continues to support Silverlight is Internet Explorer 11 for Windows 10. Paused/doesn't Play Video on Mac. On a Mac, Silverlight can get a bit confused if you choose to use your non default output. The symptoms are: Silverlight works fine initially. You plug in some headphones. It stops playing or behaves very strangely. A silverlight app loads but misbehaves. To fix this, make headphones your default choice or don.

Click on the topic in the list below to go directly to the appropriate instructions:

Silverlight is the browser plug-in that allows you to watch TV shows and movies on your computer. Follow the steps below to install the Silverlight plug-in on your Mac computer. Open Netflix and select any title to play. When a Silverlight dialog box opens, select Install Now. Open the Downloads page and double-click on Silverlight.dmg.

  • Silverlight Version Verification, System Requirements, and Install instructions (link to Microsoft)
  • Install Silverlight in:
    • Internet Explorer (32-bit or 64-bit)
    • Firefox or Opera
    • Google Chrome in Windows (IE Tab extension required to support plug-ins)
    • Google Chrome in Mac (plug-ins no longer supported)
  • Enable Silverlight in
    • Internet Explorer
    • Firefox
    • Safari
  • Uninstall Silverlight in:
  • Run Silverlight in 64-bit version of Firefox (4) on Mac OSX
  • Related Articles and Internet Links (complete list at bottom of this web page)
    • Download Selected Version of Silverlight:
    • Fix Internet Browser Issues
    • Summary of Silverlight Compatible Browsers and Operating Systems
    • Test the Silverlight installed on your computer:
      • Silverlight Bubblemark Animation Test(simple code)

General Steps to Fix Silverlight

Silverlight is a browser plug-in (also called an add-on or add-in). If Silverlight does not install (or repeatedly prompts to install), or does not run properly in your browser (displaying either a System Exception error, an error 4001, a blank page, or a blank frame without the menu items in Navigator Web), progressively implement each of the following steps until the problem is resolved:

  1. Install Silverlight in a browser that supports plug-ins:
    • To install Silverlight in Windows 10, open Microsoft Edge browser, enter the address of CTI Navigator Web for your MLS, click the 'More Actions' icon at the top right of Edge toolbar, and select 'Open with Internet Explorer.'
    • To install Silverlight in Internet Explorer on Windows 8 and 8.1, IE must be open in Desktop Mode.
  2. Verify that Silverlight is installed (see below).
  3. Ensure that the Silverlight plug-in is enabled in the browser ( Internet Explorer, Firefox, or Opera) or through a browser extension (such as IE Tab in Chrome).
    • On a Mac, also ensure Silverlight is unrestricted when running in Safari on the website for your MLS , or is Activated on the current web page when running in Firefox.
  4. Clear temporary Internet browsing files (see instructions to clear browsing History, Data, or Cache for your browser at 'Fix Internet Browser Issues')
  5. Close all browser screens. Then re-start the browser and open the website for CTI Navigator Web first
  6. In Internet Explorer* 11, 10, or 9:
    • select Tools in the browser menu and un-check 'ActiveX Filtering' (for more information see 'About ActiveX Filtering' by Microsoft) - or
    • click the Toolsicon , select Safety, andun-check 'ActiveX Filtering'.
  7. For all Windows browsers, select Internet Options in the Windows Control Panel. (If Control Panel is set to 'Category View', first select “Network and Internet” then select Internet Options.) In Internet Explorer you can select Internet Options under Tools or Tools icon. Then, on the Internet Options screen in the Control Panel or IE:
    • select Connections tab > LAN Settings button > Un-check 'Automatically Detect Settings'; and
    • select Advanced tab > under Accelerated Graphics, either check 'Use software rendering instead of GPU rendering' if it is not checked (or un-check it if it is already checked and update the driver for your graphics card), OR click here to run Microsoft's Fix-It utlity > restart the computer for changes to take effect.
    • Set Internet Explorer to Compatibility View
  8. In Firefox, set Preferences to use software acceleration for graphics (i.e., not use hardware acceleration):
    • click Options under Tools or the menu icon, and select Advanced in the left menu
    • under the General tab, un-check “Use hardware acceleration when available.”
  9. In Chrome or Firefox, install the IE Tab extension appropriate for your browser, and enable the IE Tab extension when running CTI Navigator Web.

  10. For continuing Internet security updates in Windows XP and Vista, run Silverlight in the Opera browser (rather than Internet Explorer or Chrome which no longer issue security updates for versions of Windows no longer supported by Microsoft).

  11. Close the browser with the problem, and open Navigator Web in a different browser.

If Silverlight is installed, enabled, and the browser's temporary Internet browsing files have been completely cleared, but Silverlight does not work properly in any browser on this computer, Un-install Silverlight and then install the latest version. If uninstalling and reinstalling Silverlight does not resolve the problem, see the 'Clean Corrupted Silverlight Installation in Windows ' or 'Fix Silverlight in Mac' section below as appropriate.

If Silverlight runs correctly in one browser but not correctly in another browser on your computer, the non-supporting browser itself may need to be reset, restored, un-installed and re-installed, or replaced by an earlier version. For instructions on managing browsers, see 'Fix Internet Browser Issues' in the Related Articles at the end of this web page.

Verify Silverlight Version Installed

To verify the version of Silverlight installed on a computer, click here (or go to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx). At this website Microsoft also provides install and uninstall instructions, and a chart of compatible operating systems and browsers for the version of Silverlight installed on your computer. If your installed version is earlier than the 'current' (latest) version, you can click on the 'Current version' number to install it on your computer if desired.

To verify the version of Silverlight installed on a Mac, you can click Help and select 'Installed Plug-ins' in the Safari browser menu. Then scroll down to view the Silverlight Plug-in information.

Install Silverlight

Download Microsoft's latest Silverlight browser plug-in at 'Download Microsoft Silverlight' (or select the desired version under Download Selected Version of Silverlight in the Related Articles at the end of this web page) using the method appropriate for your Internet browser and computer operating system. The basic installation steps are:

  • To install in Internet Explorer in Windows: Click Save (or Run) to download the Silverlight.exe installation file, and then click Open or Run to install the downloaded file.
    • In Windows 10, open the Microsoft Edge browser, enter the URL address of CTI Navigator Web for your MLS, click the 'More Actions' icon (3 dot ellipsis symbol) at the top right of the Edge browser toolbar, and select 'Open with Internet Explorer'.
    • In Windows 8 and 8.1 Internet Explorer must be open in 'Desktop Mode' with address bar and controls at the top of the screen rather than in Tiles Mode with address bar and controls at the bottom of the screen (click here for more information).
    • Version 5.1 of Silverlight has a Windows 64-bit component that is compatible with 64-bit Internet Explorer (see below).
    • Earlier versions of Silverlight (4 and below) are compatible only with Internet browsers running in (32-bit) mode (such as Internet Explorer, Chrome, Safari and Firefox). To check IE's mode. either click on the gear icon in the upper-right corner of your browser screen and choose 'About Internet Explorer'; or hold down Alt+H and then press A. To run the standard (32-bit) version of IE in 64-bit Windows, click Start and select 'Internet Explorer' -- instead of 'Internet Explorer (64-bit)'.
  • To install in Internet Explorer in 64-bit Windows: Click here to download the Silverlight_x86.exe installation file, and then click Run/Open to install the downloaded file. This installs Silverlight version 5 with its 64-bit component.
  • To install in Mozilla Firefox or inOperain Windows:Save Silverlight.exe to your computer, and then select Open to start the installation.
  • To install in Google Chrome in Windows:Save Silverlight.exe to your computer, and then select Open to install. To run Silverlight, you must also install anIE Tab extension to Chrome.
  • To install in Mac OSX:Save File 'Silverlight.dmg' to your computer (typically your Downloads folder), and then double-click on 'Silverlight.pkg' to start the installation.
    • If Silverlight does not download in your Mac, set the computer's System Preferences for 'Security & Privacy' to 'Allow apps to download from the Mac App Store AND Identified Developers' rather than only from the 'Mac App Store' as described here.
  • Chrome in Mac no longer supports plug-ins such as Silverlight on a Mac.

Note: Some security programs (such as STOPzilla, VIPRE and Webroot) need to be temporarily disabled to allow Silverlight to install properly.

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Enable Silverlight

Normally add-ons/plug-ins such as Silverlight are automatically enabled when installed. However, they can be disabled manually, by other programs, or by browser updates.

Silverlight Plug In For Mac

Internet Explorer (IE). To ensure that Silverlight is installed and enabled to run in Internet Explorer (8and later):

  1. Open Internet Explorer
  2. Select Tools in the menu bar (or the gear icon in the top of the browser)
  3. Select 'Manage Add-ons'
  4. Under 'Add-on Types', select 'Toolbars and Extensions'
  5. Under 'Show', select 'All add-ons'
  6. Browse down to the Microsoft Corporation section, and select 'Microsoft Silverlight'
  7. Verify or click the Enable button
  8. Click the Close button.
If Internet Explorer displays a message that it has stopped working (after attempting to open a web page using Silverlight), set the browser to use software rendering instead of hardware (GPU) rendering as described below:
  1. In Internet Explorer click on Tools (or the Tools icon)
  2. Select Internet Options
  3. Select the Advanced tab
  4. In the Advanced Graphics Settings section, check 'Use software rendering instead of GPU rendering'
  5. Click the OK button
  6. Close and re-start Internet Explorer.

If using software rendering does not fix IE's 'stopped working' error, re-set Internet Explorer to its defaults (as described here). If the 'stopped working' error persists, set IE to use Compatibility View for the website (as described here).

Firefox. To ensure that Silverlight is installed and enabled to run in Firefox:

  1. Open Firefox
  2. Click the Menu icon, or click Tools in the Menu Bar (if displayed)
  3. Select Add-ons
  4. Select Plugins
  5. Beside 'Silverlight Plug-in' verify or click
    • Always Activate
      • Note. Currently in Firefox on a Mac, plugins such as Silverlight must be 'activated' (or re-activated) individually on each active web page.

To activate a plugin (such as Silverlight or IE Tab) on a web page in Firefoxon a Mac, you can either:

  • press the Enter key after clicking with the mouse; - OR -
  • double-click on the plugin icon (that looks like a “Lego” piece or “binoculars') just to the left of the URL address for the web page in Firefox. - OR -
  • single-click on the plugin icon, and then click the “Continue Allowing” button that drops down; - OR -
  • single-click on the plugin icon, and then click back on the original web page; - OR -
  • click onto any other open tab in Firefox and then click back on the original webpage.

If you cannot type in a text or data entry box for CTI Navigator Web in Firefox on a Mac, activate the Silverlight plug-in for the current web page as described above. Otherwise, use the Safari browser in unrestricted mode on a Mac.

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Chrome on Windows. Starting with version45, Chrome will no longer support legacy plug-ins such as Silverlight in Windows. Therefore to enable Silverlight to run in Chrome on Windows, always add the IE Tab extension to your Chrome (as described here).

Prior to version 45, Chrome can be set to enable Silverlight to run in Windows as follows:

  1. Type 'chrome://flags/#enable-npapi' in the browser URL/Search omnibox, scroll to 'Enable NPAPI', and click the Enable button {Chrome version 42, 43, and 44 only.}
  2. Type 'chrome://plugins' in the browser URL/Search omnibox, scroll to Silverlight, and verify or click 'Enable'; also check 'Always allowed to run'.

Chrome on Mac. Starting with version 42, Chrome no longer supports plug-ins such as Silverlight on a Mac.

Opera. To ensure that Silverlight is installed and enabled to run in the Opera browser:

  1. Open Opera
  2. Click Menu (on the top left corner of the screen)
  3. Select Settings
  4. Select Websites
  5. Under Plug-ins select 'Manage Individual Plug-ins...'
  6. Verify that Silverlight is listed.
  7. If 'disabled' displays to the right of Silverlight version, click the Enable button beneath Silverlight. Do not click this button if it displays Disable.

Note: For continuing Internet security updates in Windows XP and Vista, run Silverlight in the Opera browser (rather than Internet Explorer or Chrome which no longer issue security updates for versions of Windows no longer supported by Microsoft).

Safari. To ensure that Silverlight is installed and enabled to run in Safari (6.0 and earlier):

  1. Open Safari
  2. Click Help and select 'Installed Plugins' in the top menu of the browser
  3. Scroll down to see 'Silverlight plug-in'
  4. Close Help
  5. Open Preferences
    • In Mac: click Safari in the top menu and then select Preferences
    • In Windows: click Edit or Settings, and then select Preferences
  6. Select Security
  7. Beside Internet plug-ins, check 'Allow all other Plug-ins' or see Safari Plug-in Manager below
  8. Click Close.

Safari Plug-in Manager in Mac (OS X)

To provide an extra level of security, Safari automatically sandboxes (see sandbox note below)all plug-ins (such as Adobe Flash and Microsoft Silverlight) to limit their access to key system resources. However, Safari (6.1 and later) includes a plug-in manager that allows users to set the level of security to be enforced for specific plug-ins, either on a per website basis (such as just for the website where CTI Navigator Web runs for your MLS) or globally (for all other websites).

To set Safari to allow the Silverlight plug-in to run in unrestricted mode specifically on CTI’s website for your MLS (which is needed to support CTI Navigator Web functions performed in the browser on your computer):

Silverlight Plug In Mac
  1. Open Safari to the CTI Navigator Web sign-in page for your MLS
  2. Install Silverlightif it is not already installed
  3. Click on the word 'Safari' in the top left menu (next to the Apple icon) and select Preferences (click to see image)
  4. Select the Security tab
  5. Beside Internet plug-ins (click for image):
    • Check 'Allow Plug-ins'
    • Click on the 'Plug-in Settings' (or'Website Settings') button
  6. Click on Silverlight in the list of available plug-ins on the left.
  7. On the right, select the CTI Navigator website address for your MLS.
  8. To give Silverlight unrestricted access to computer resources when running at the CTI Navigator website for your MLS:
    • In Safari 10, hold down the Option key andclick the button to the right of Navigator's web address. Then check 'On' andun-check 'Run in Safe Mode' (which is equivalent to 'run in unsafe mode') in the Permissions selection box
       (click on image to enlarge)
    • In Safari 9 and earlier, click the button to the right of Navigator's web address, and click both 'Allow Always' and click 'Run in Unsafe Mode' in the Permissions selection box
      (click on image to enlarge)
    • See permissions note belowfor description of other options for other websites
  9. Beside “When visiting Other sites” (click to see image), select 'Ask'.
    • Do not select 'On', 'Allow' or “Allow Always” unless you intend for all websites to be allowed to use the selected plug-in (which is not necessary for CTI Navigator)
    • Do notun-select 'Run in Safe mode' or select “Run in Unsafe Mode” for other websites because you might inadvertently visit some other (non-CTI) website that injects malicious code or malware through plug-ins.
  10. Click Done.
    • Click the Trust button when you are prompted to trust the CTI Navigator website for your MLS to run Silverlight in unsafe mode. This will change the website setting button to display or 'Allow Always ' with a warning symbol (a triangle around an exclamation mark). This triangle symbol must be included in the setting beside 'On' or beside 'Allow Always' for Silverlight to run without restrictions. If the triangle is missing, repeat step 2 above.

    • On some Macs, you also need to select the Advanced tab under Security and un-check “Stop plug-ins to save power” beside Internet Plug-ins.

    • Reload the webpage in Safari (click View > Reload Page); or close all open Safari screens and re-open Safari so these changes take effect.

System Exception Error: if Silverlight cannot access needed computing resources (such as extra working memory), CTI Navigator Web functions may fail and display a 'System Exception error' message. System Exception errors may or may not be fatal. Other Navigator Web functions may continue to operate correctly, and the failed function may recover if needed resources become unblocked or become available (such as by closing other browser screens or apps to free up working memory). However, to avoid System Exception error interruptions, always set Safari's Preferences to run Silverlight in Un-safe mode (as described above).

Sandbox Note. Sandboxing is a security mechanism to tightly restrict access to computer memory, operating system resources, and user files for unknown or untrusted code or unknown or untrusted websites.

Permissions Options:

  • Ask: temporarily blocks a plug-in from loading and running in the sandbox until you click on the “blocked” notification and select On or Allow for this instance
  • On or Allow: allows only the most current version of the plug-in to load into the browserand run (restricted) in the sandbox
  • Allow Always: allows any version of the plug-in to load (including older versions which may be compromised) and run in the sandbox
  • Off or Block: always prevents the plug-in from loading
  • Run in UnsafeMode: allows the plug-in to run with full computer resource access, without any sandbox restrictions
  • Trust: allows a plug-in to run in unsafe mode, which can access your personal data and documents.

Note that third-party plug-in managers (such as ClickToPlugin) may interfere with or override settings in Safari’s plug-in manager.

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Stabilize Silverlight in Chrome or Firefox in Windows using the IE Tab browser extension

Click here for instructions on how to add the IE Tab extension to your Chrome or Firefox browser in Windows.

Keep Silverlight Up-to-date

Enable the auto-update feature in Silverlight to ensure that your computer is using the latest Silverlight functionality and security.

  1. Right-click on a web page using Silverlight
  2. Left click on the word Silverlight
  3. Click the Updates tab on the Microsoft Silverlight Configuration screen
  4. Check 'Install updates automatically (recommended)'.
    • If this option is not available (when User Account Control is enabled in Windows), select 'Check for updates, but let me choose whether to download and install them.'
    • If neither option is available, update your Windows (because some component is out-of-date).

Uninstall Silverlight

To uninstall Silverlight in Windows or Mac, follow the instructions below which are appropriate for your computer.

To uninstall Silverlight in Windows 10, 8, or 7:

  • Close all browser screens
  • Open the Control Panel
    • in Windows 10 or 8.1: right-click on the Start button and select Control Panel
    • in Windows 8: open the Settings Charm (or click and hold the Windows key and press the X key), then select Control Panel
    • in other versions of Windows, click Start and select Control Panel
  • Open Programs or 'Programs & Features':
    • in Category View, under Programs, click on 'Uninstall a Program'
    • in Large or Small Icons View, select “Programs & Features”
  • Select Microsoft Silverlight and click Uninstall
  • Click Yes to Confirm and click Allow to continue.

To uninstall Silverlight in Windows Vista:

  • Close all browser screens
  • Click Start > Control Panel
  • In Classic View:
    • Select Control Panel Home in the left pane
    • Under Programs, click on 'Uninstall a Program'
  • In Category View:
    • Select “Programs & Features”
    • Click Uninstall/Change
  • Select Microsoft Silverlight and click Uninstall
  • Click Yes to Confirm and click Allow to continue.

To uninstall Silverlight inWindows XP or 2003:

  • Log into Windows with Administrator account
  • Close all browser screens
  • Click Start > Control Panel
  • Double-click on Add/Remove Programs
  • Select Microsoft Silverlight
  • Click Remove > Yes to confirm and continue.
To manually uninstall Silverlight on anApple Mac:
  • Close all browser screens
  • Navigate to the hard drive where Silverlight is installed
    • Yosemite OS (10.10): open Finder > click Go > select Computer > [optional: set view to List >] select Macintosh HD
    • pre-Yosemite OS (10.9 and earlier): open Finder > open Devices > select Macintosh HD
  • Navigate to your Library/ Internet Plug-Ins directory and drag any of the following to Trash:
    • Silverlight.plugin (this is normally the only plug-in displayed for Silverlight)
    • WPFe.plugin (if displayed)
  • Also open /Library/Receiptsand drag any of the following pkgs (if displayed) to the Trash:
    • Silverlight.pkg
    • Silverlight_W2_MIX.pkg
    • WPFe.pkg
  • Empty Trash. In the Finder drop-down menu, select 'Empty Trash' or 'Secure Empty Trash.' Silverlight will not be completely uninstalled until you empty the Trash. (You may need to restart your computer to ensure that all file components are removed.)

Install Silverlight Mac Os X

After completely un-installing all Silverlight components, re-install Silverlight (see 'Install Silverlight in Mac' above). Then try to log into CTI Navigator Web again.

For an alternative approach to finding and removing Silverlight components, see the video 'How to Uninstall Silverlight on a Mac' at https://www.youtube.com/watch?v=aSvbjXSNYxw .

If you encounter difficulty completely removing all Silverlight components, either try using the Terminal command described below, or you might try using a Mac app removal utility such as the free AppCleaner from FreeMacSoft or a commercial product such as 'CleanMyMac 2'. Always use extra caution with all freeware. Otherwise, contact a Mac specialist either at Apple (phone 800-275-2273) or on the national Tech Helpline for your state Association of Realtors (FAR members can call 407-587-1450; and, until January 1, 2015, GAR members can call 877-573-5611).

To automatically uninstall Silverlight from an Apple Mac

Microsoft Silverlight Plug In For Macbook Pro

  • Add the 'Terminal' to your Dock if it is not already visible:
    • Click on Spotlight icon
    • Type Terminal
    • Press Return (to add the Terminal's black square icon to the Dock)
  • Double-click the Terminal icon to open a command screen
  • Copy (or type) the following command into the Terminal screen:
    • sudo rm -rf /Library/Internet Plug-Ins/Silverlight.plugin/
    • note the warning message
    • enter your Mac password and press the return key (or type Ctrl-C to abort without running the command) .
  • See this approach demonstrated in the video 'How to Remove (Uninstall) Silverlight from a Mac' at https://www.youtube.com/watch?v=eRF-tI2xhaM.

Clean a Corrupted Silverlight Installation in Windows

If Silverlight does not work correctly in any browser on your Windows computer, and un-installing and then reinstalling Silverlight (see above) do not correct the problem, then its installation in Windows probably is corrupted. You can click here to download and run Microsoft's 'Fix-it' automated troubleshooting and repair tool for Silverlight (for older versions of Windows click here to run Microsoft's 'Fix it for me' wizard); or you can go to Microsoft's 'How to clean a corrupted Silverlight installation and then reinstall Silverlight' website; or you can try to fix it yourself following Microsoft's instructions reprinted below from this website (see note 3 disclaimer below).

Note 2: If Silverlight works in one browser but not another browser on the same computer, click here.

If you are an advancedSilverlight Plug In Mac Windows user and want to try to resolve a corrupted Silverlight installation yourself:
  1. Click Start and type Notepad in the Search box
  2. Double-click on Notepad from the list of results above
  3. Copy and then paste the following text into Notepad:
    reg delete HKLMSoftwareMicrosoftSilverlight /f
    reg delete HKEY_CLASSES_ROOTInstallerProducts{D7314F9862C648A4DB8BE2A5B47BE100} /f
    reg delete HKEY_LOCAL_MACHINESOFTWAREClassesInstallerProducts{D7314F9862C648A4DB8BE2A5B47BE100} /f
    reg delete HKEY_CLASSES_ROOTTypeLib{283C8576-0726-4DBC-9609-3F855162009A} /f
    reg delete HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp Pathsinstall.exe /f
    reg delete HKEY_CLASSES_ROOTAgControl.AgControl /f
    reg delete HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00} /f
    rmdir /s /q '%ProgramFiles%Microsoft Silverlight'
    rmdir /s /q '%ProgramFiles(x86)%Microsoft Silverlight'
  4. Click File and Save As and type CleanSilverlight.cmd
  5. In the Save as type box, click All Files (*.*)
  6. In the Save in box, click Desktop, and then click Save
  7. On the File menu, click Exit
  8. Right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator (in Windows XP click Run)
  9. When the uninstall completes, right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator (in Windows XP click Run) a second time
  10. Once the uninstall has completed, click the link below to install the latest version of Microsoft Silverlight

    http://www.microsoft.com/getsilverlight/get-started/install/default.aspx

  11. Delete the CleanSilverlight.cmd file from your desktop.

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Fix Silverlight in Safari or Firefox on a Mac

According to Microsoft, the minimum requirements for a Mac to run Silverlight 4+ are Intel-based 1.83 GHz (or higher) processor, running Apple's OS X Tiger (version 10.4.11+ or later) operating system with at least 512-MB of RAM, and a current version of the Safari or Firefox browser (click 'Download Microsoft Silverlight' or select in the Related Articlesat the end of this web page). Silverlight 5+ requires OS X Leopard 10.5.7+ or later.

If your Mac is running 'Mavericks' OS X 10.9or later, follow the steps to use Safari Plug-in Manager (above)to allow the Silverlight plug-in to run in unrestricted mode specifically on CTI’s website for your MLS. For Firefox on your Mac, ensure that Silverlight is installed, enabled, and activated for the current web page.

For steps to fix Silverlight in older (non-Intel processor) Mac Power-PCs, click 'Silverlight for Mac is not being recognized or you are continually prompted to install'. To determine the version of your Apple OS and its processor, click on the Apple icon in the top menu and select 'About This Mac.'

Otherwise, to try fixing Silverlight problems in Safari yourself (see note 3 disclaimer below), progressively implement each of the following steps until the problem is resolved. For Firefox, follow just steps 1, 7 and 8. (Chrome does not support Silverlight on a Mac.)

  1. Close all your browser screens (Safari and any other browsers) to clear temporary files.
    • Re-open your browser and use it to verify which version of Silverlight is installed either by clicking on the 'Verify Installed Version of Silverlight' link, or
      • in Safari: verify that Silverlight is recognized as installed by selecting Help > 'Installed Plug-ins'
      • in Firefox: verify the version and status of Silverlight by selecting Tools > Add-ons > Plugins and ensure it is set to 'Always Activate'.
      • in Chrome: type 'chrome://plugins' in the browser URL/Search omnibox, scroll to Silverlight, verify or click 'Enable'; and also check 'Always allow'
    • Un-install any version of Silverlight earlier than version 4 (i.e., uninstall version 1, 2 or 3 if listed).
      • Note. While version 5 is the current version and is normally preferred, if it is not working correctly in your browser after completing steps 1 - 4, you may try uninstalling and replacing it with version 4 if that version is still available. (See 'Uninstall Silverlight on Apple Mac' above, or step 4 below.)
    • Re-open your browser and try to log into CTI Navigator Web again.
  2. Open the CTI Navigator Web sign-in page in Safari and set Safari to run Silverlight without restrictions at this specific website (see Safari Plug-in Manager on Mac above, or the summary below):
    • Click the word Safari in the browser's top menu, select Preferences... and then the Security tab (or hold down the Command key and press the comma key)
    • Verify 'Enable JavaScript' is checked, 'Block pop-up windows' is not checked (under the Edit menu in older versions of Safari), and Allow Plug-ins' (or Enable plug-ins) is checked
    • Beside 'Internet plug-ins' check 'Allow Plug-ins', and then click the 'Website Settings...' button
    • On the left pane, click on Silverlight, and on the right pane, select the CTI Navigator website address you are using for your MLS
    • Click the button to the right of that address and select 'Run in Unsafe Mode' {meaning without restrictions}
    • Click Done, and when prompted, click the button to Trust the CTI Navigator website to run Silverlight in unsafe mode.
    • Close all Safari screens and then re-open the CTI Navigator Web sign-in page in Safari.
  3. Remove Cookies and other website data (which may contain past errors) in Safari:
    • Click the word Safari in the browser's top menu and select Preferences...
    • In Safari 7 and later select the Privacy tab
    • Either click the 'Remove All Website Data' button, or, to select and remove data for a specific website , click the Details button, select the specific website (such as ctimls.com), and click the Remove button
    • Close Safari and then re-open the browser.
  4. Reset Safari to its original defaults by clicking Safari in the browser menu, selecting 'Reset Safari..'. (click here for details), and un-check any items you do not wish to remove.

  5. If the Silverlight error persists, un-installSilverlight (see un-install details above or summary below):

    • Close all browser screens
    • Open Finder and browse to the hard drive where Silverlight is installed
    • Select/Open Library > select/open Internet Plug-ins
    • Click on the Silverlight.plugin and drag to Trash
    • If displayed, also click on 'WPFe.plugin' and drag to Trash
    • Empty Trash! (You may need to restart your computer to ensure that all file components are removed.)

    Uninstall note: It’s very important that all Silverlight components are completely removed from your computer. If you encounter difficulty uninstalling Silverlight on a Mac, you might run a free Mac app removal utility such as FreeMacSoft's AppCleaner (see Download Free AppCleaner for Mac in the Related Articles at the end of this web page),and delete the appropriate installed components found by the app removal utility. Otherwise, contact a Mac specialist either at Apple (phone 800-275-2273) or the national Tech Helpline for your state Association of Realtors (407-587-1450 for FAR members and 877-573-5611 for GAR members).

  6. Re-install Silverlight (see 'Install Silverlight in Mac' above). Then try to log into CTI Navigator Web again.
  7. If Safari on your computer still will not support the Silverlight plug-in, download, install and enable a current version of Mozilla Firefox and activate Silverlight for the curent web page (in Windows but not Mac, install and enableGoogle Chrome).
  8. If Firefox or its extensions do not function properly, follow the steps described in the MozillaZine article 'Refresh Firefox - Reset add-ons and Settings'; and if necessary, 'Standard Diagnositic - Firefox'.

Fix Error 4001 in Firefox on Windows

If you incur error 4001 when using Navigator Web in Firefox on Windows, but not when using Internet Explorer, then:
  1. Go to Start > Control Panel > Internet Options.
  2. Click the Connections tab, and then the LAN Settings button at the bottom.
  3. Un-check (to clear) the box labeled 'Automatically detect settings'.
  4. Click OK, then Apply and OK.

Run Silverlight in 64-bit version of Firefox (4+) on Mac OSX

To run Silverlight in a 64-bit version of Firefox (ver.4+) on an Apple OS X, ensure that the version of Silverlight on your computer is at least 4.0.60129.0or later. See the appropriate sections above to verify, uninstall or re-install Silverlight.

Silverlight Plug In Macbook

By default, Firefox 4 (and later) runs in 64-bit mode. According to Mozilla support (the provider of Firefox), you can set Firefox on a Mac OS 10.6 and later to run in 32-bit mode (if needed) as follows:

  1. Select Firefox on the menu bar, and then select Quit Firefox.
  2. Open the Applications folder in Finder and locate the Firefox application icon .
  3. Hold down the Command key while you click the Firefox icon (or click on the 'Perform task...' gear icon in the top menu) and select 'Get Info' from the list of menu items.
  4. In the 'Firefox Info' window, click the box in front of 'Open in 32-bit mode'.
  5. Close the 'Firefox Info' window and then restart Firefox 4.

Note 3 - Disclaimer. Please be advised that CTI does not accept any responsibility for software you download, or for information provided about settings or software not produced by CTI (for details, see 'CTI Disclaimers' in the Related Articles below).

Enable Popups at the CTI Navigator website for your MLS

Always configure your browser's Pop-Up Blocker to allow pop-ups on the CTI Navigator website for your MLS.

▲ Back to the index at the Top of this web page

Related Articles and Internet Links:

  • ActiveX Filtering (Microsoft)
  • Apple iPad and Mac Tech Support (or phone 800-275-2273)
  • Download Selected Version of Silverlight:
  • Download Free AppCleaner for Mac (always use extra caution with freeware)
  • Download Windows Installer Clean-Up Utility (use with caution - see warning above)
  • Fixing a Corrupted Silverlight Installation in Windows (by Microsoft)
  • How to clean a corrupted Silverlight installation [in Windows] and then reinstall Silverlight (by Microsoft)
  • How to Enable or Disable Software rendering in Internet Explorer (by Microsoft)
  • How to manually clean up a broken Silverlight installation in Windows 8 (by Microsoft)
  • How to Remove (Uninstall) Silverlight from a Mac (video)
  • Internet Explorer Compatibility Settings (link to Microsoft article)
  • Microsoft Assisted Support Options for Microsoft Products (select from list)
  • Removing Silverlight Plugins on Macintosh (Microsoft Instructions)
  • Silverlight Browser and OS Compatibility and Installation Summary (unofficial)
  • Silverlight 3-D graphics Demo (by Microsoft)
  • Silverlight Test for hi-def video streaming (by Microsoft)
  • Some Silverlight Functionalities are blocked in Safari Sandbox (by Microsoft)

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To go directly to CTI's menu of Help and Tutorials, click here.

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Silverlight Plugin Mac Firefox

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